FAQ's

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    What is TToys Pocket Money?

    TToys Pocket Money is the flagship program of TToys whereby TToys is offering 100% Money Back to all its Premium Customers on every Toy Shopping done from TToys Stores where they did registration.

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    Do I need to pay to Use TToys Pocket Money Mobile Application?

    Yes,you need to pay one time registration fees of INR 500.After that you need to pay Rs.2000 to activate the account,the same will be available to you for shopping in your account’s Main Wallet.

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    Is there any renewal process of membership?

    No,But to enjoy the benefits of Premium Membership the minimum shopping through your wallet should be of Rs.2000 each year.

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    Can I do shopping from any TToys store?

    Any Customer will get registered as Premium Customer of any particular TToys Store only and can avail benefits of this program on the shopping from that particular TToys Store only.

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    Is there any Terms and Conditions related to Cashback Wallet?

    You may withdraw your Cashback Wallet balance only when the amount exceeds Rs. 500.And the minimum balance to be maintained in Cashback Wallet should be Rs.100

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    How much time does it take for an order to arrive?

    Usually it takes 1-3 business days in all major cities of India, for Tier II/Tier III towns it takes 3-5 business days, for rest of the India it usually takes 7-10 business days.

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    Can I do shopping from any TToys Boss store?

    Any Customer will get registered as Premium Customer of any particular TToys Store only and can avail benefits of this program on the shopping from that particular TToys Store only.

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    Do I need to pay to Use TToys BOSS Mobile Application?

    Yes,you need to pay one time registration fees of INR 500.After that you need to pay Rs.2000 to activate the account,the same will be available to you for shopping in your account’s Main Wallet.

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    I have a property and can invest in the TToys Franchise, will you run the outlet for me?

    We have a Franchise management system which you can opt as a property owner seeking to invest in our Franchise based on which we will help you run the franchisee remotely. You will have to give us a brief understanding of your market place and the potential you see of this business in your area based on which we will take a call.

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    What is the typical profile of a TToys franchise?

    The idea of having this model is to attract people who are passionate about developing business relationship in the field of Toys retail. Typical profile should include,  Franchisee should be extremely entrepreneurial , self-starter and open to new ideas and techniques used in sales  Should be retail savvy or must be willing and excited to get into toys retail.  Franchisee is expected to establish relationships and get business leads.  Franchisees should ensure that brochures and pamphlets are other marketing materials are made available at all advertising partner locations  Must be fluent in English and local languages

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    I am a Women Entrepreneur. Is this for me?

    We believe women entrepreneurs are more creative and better in handling the day to day operations of retail outlets. The only requirement from us is that they should have required skills and experience to be able to manage the teams and be hands on with the daily operations of the business.

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    What types of franchises are available?

    Currently we are offering TToys experience in 2 formats (800 SQFT and 1200 SQFT). In fact we can custom make our model based on the catchment and if you believe that there is an audience for our products we will innovate to suit the market needs.

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    Can I change my order or delivery address ?

    yes you can but it is only possible to change items in your order or the delivery address if your order has not yet been processed. If your order has been dispatched then it would be difficult but in that case you can contact to our customer helpline number.

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    Who should I speak to, if I have any problem ?

    If You Have Brought the product from one of our stores please contact the store you purchased it from. If you have any complaint about the online shopping please contact to our customer helpline number.

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    What forms of payment do you accept ?

    We accept Visa, Master card, India Rupee, Credit card.

Payment

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    How Can A Domestic Customer Pay For A TToys Purchase?

    TToys.in provides you with various payment options in their platform. You can pay for a TToys purchase online with your Credit Cards/ Debit Cards/ Net banking/ UPI/ Wallets. Whatever your online mode of payment, you can rest assured that TToys’ trusted payment gateway partner uses secure encryption technology to keep your transaction details confidential at all times. We accept payments made using Visa/MasterCard/American Express/Maestro cards.

    To pay using your credit/debit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password.

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    Are There Any Hidden Charges, When I Make A Purchase On TToys?

    There are NO hidden charges when you make a purchase on TToys. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

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    What To Do On The Failure Of Transaction And Amount Is Debited From Your Account?

    In the case while making the payment, the amount is debited and you get a cancellation email, the amount is reversed back to your account within 72 hours.

    In case the amount is not reversed please contact us with the payment details so that we can check from our end.

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    Is It Safe To Use Credit/Debit Card on TToys?

    Your online transaction on TToys is secure with the highest levels of transaction security currently available on the Internet. PayU (TToys’ Payment Gateway Partner) uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

    All credit card and debit card payments on TToys are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.

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